Shipping Policy

At Velour Bodies, we carefully prepare every order before it makes its way to you. Please review our shipping information below before placing your order.

Processing & Shipping Times

Orders are typically processed and shipped within 3–7 business days after your order is placed.

During high-volume periods, including holidays, product launches, promotions, restocks, and other peak seasons, processing times may increase to up to 3 weeks.

Please keep in mind that these timeframes refer to the time required for your order to be processed and shipped. They do not include the carrier's delivery transit time after your package has left our facility.

Business days do not include weekends or holidays.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking information, when available.

Please allow time for the carrier to scan and update your tracking information after your shipping confirmation is sent.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside of Velour Bodies' direct control.

Carrier delays may occur due to weather, holidays, high shipping volumes, service interruptions, or other circumstances outside of our control.

Estimated processing and delivery timeframes are not guaranteed arrival dates.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at hello@velourbodies.com as soon as possible. We will do our best to make the correction before your order ships, but changes cannot be guaranteed once an order has entered processing.

Velour Bodies is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and contact the shipping carrier for additional information.

If you are still unable to locate your package, contact us at hello@velourbodies.com and we will assist you with determining the appropriate next steps.

Velour Bodies is not responsible for packages that are lost or stolen after confirmed delivery, except where otherwise required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us at hello@velourbodies.com as soon as possible.

Please include your order number, a description of the issue, and clear photos of the product and packaging so our team can review the issue.

For additional information regarding damaged products, refunds, and replacements, please refer to our Return & Refund Policy.

International Orders

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import fees associated with their order.

Customs processing may also result in additional delivery delays that are outside of Velour Bodies' control.

Questions About Your Order

If you have questions about shipping or the status of your order, please contact us at:

Velour Bodies
Email: hello@velourbodies.com

Please include your order number when contacting us so we can assist you as quickly as possible.