Refund policy

Returns & Refunds

Due to the nature of our products, all Velour Bodies sales are final. We do not accept returns, refunds, or exchanges for change of mind, personal preference, or products that have been opened or used.

As a personal care and beauty brand, this policy helps us maintain the highest standards of product quality, safety, and hygiene for every customer.

Please review your order carefully before completing your purchase.

If you have any questions about your order or a product before purchasing, please contact us at hello@velourbodies.com.

Damages and Issues

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at hello@velourbodies.com so we can review the issue and make it right.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged, defective, or incorrect item

  • Photos of the packaging, if applicable

We may request additional information or photographs in order to evaluate your claim.

If we determine that your order arrived damaged, defective, or incorrect, we may provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

For health, safety, and hygiene reasons, Velour Bodies products are non-returnable.

We do not accept returns or exchanges for:

  • Opened or used products

  • Personal care, skincare, body care, fragrance, or beauty products

  • Products purchased by mistake

  • Change-of-mind purchases

  • Products you no longer want or prefer

  • Sale or promotional items

  • Gift cards

This does not affect any rights you may have under applicable consumer protection laws.

Exchanges

We do not offer exchanges.

If you received the wrong product or your product arrived damaged or defective, please contact hello@velourbodies.com so we can review the issue.

Order Cancellations

We begin processing orders as quickly as possible. Because of this, we cannot guarantee that an order can be changed or canceled once it has been placed.

If you need to request a cancellation or correction, contact hello@velourbodies.com as soon as possible. If your order has already entered processing or has shipped, we may be unable to make changes.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union or another jurisdiction that provides a mandatory statutory right of withdrawal, you may have cancellation or return rights that apply regardless of our general no-return policy.

Nothing in this policy is intended to limit or exclude any rights that cannot legally be waived under applicable consumer protection laws.

Where a statutory right of withdrawal applies, please contact hello@velourbodies.com within the applicable period for instructions.

Refunds

Because all sales are final, refunds are not provided except where we approve a claim for a damaged, defective, or incorrect item or where a refund is otherwise required by applicable law.

If a refund is approved, we will notify you by email. Approved refunds will be issued to your original payment method. Please allow up to 10 business days after the refund is processed for your bank or credit card provider to post the funds to your account.

Processing times vary by financial institution.

If more than 15 business days have passed since we approved your refund, please contact us at hello@velourbodies.com.

Contact Us

For questions regarding this policy or an issue with your order, please contact:

Velour Bodies
Email: hello@velourbodies.com